Refund Policy
Our Guarantee To
We strive for complete satisfaction with every purchase. You can now request returns or exchanges within 30 days of receiving your order. All items must remain in their original condition with all packaging intact. Please be aware that for sanitary reasons, earrings are non-returnable. Sale items are also considered final. To initiate a request, please contact Modapole directly. Shipping costs for returning items are the responsibility of the customer. After we receive and verify your item, your refund will be processed to your original payment method in just 3 days.
Hassle-Free Returns Here
Should your jewelry arrive with any faults, please notify us right away so we can resolve the issue. We stand by our artisan quality and aim for perfection. We happily accept returns and exchanges within a 30-day window, provided items are pristine, for a full refund in GBP. While return shipping is not covered, we suggest a tracked service to guarantee items reach Modapole securely. Once we receive the goods, expect your funds back in your account within 3 days. Our process is clear and built for our global family.
Initiate Your Return or Exchange
Contact our team through the support page with your order details to begin. Securely pack your jewelry for its journey back to us. Following a quick inspection, your refund is sent within 3 days. Shop with peace of mind.